Returns ans Refunds
The customer is informed and acknowledges and accepts that L’Huilerie de Lapalisse distributes on the L’Huilerie de Lapalisse Site products relating to foodstuffs with an optimal use-by date (BBD), and perishable foodstuffs with a best-before date. consumption (DLC).
The Customer must complete the withdrawal form downloadable here and send it to the following address by registered mail with acknowledgment of receipt: Customer Service, Huilerie de Lapalisse – 38 avenue Charles de Gaulle 03120 Lapalisse.
Upon receipt, L’Huilerie de Lapalisse Customer Service acknowledges receipt of this request by e-mail. The Customer will attach to his parcel a copy of the invoice as well as a copy of the withdrawal form that he has previously sent to the Service.
The maximum period for returning the Product(s) to Huilerie de Lapalisse is fourteen (14) days from the notification to Huilerie de Lapalisse of the withdrawal decision. The Customer bears the cost of returning the Products.
Only Products returned intact, complete, unopened, unconsumed and in their original packaging or any packaging suitable for the Product(s) concerned, therefore in perfect condition for resale, may be refunded to the Customer.
In accordance with article L. 221-28 of the Consumer Code, for health and safety reasons, any Product returned unsealed, i.e. which has been opened, used, damaged or whose packaging is not intact cannot be eligible for the right of withdrawal and therefore refunded.
The Customer is asked to keep proof of the shipment of the package containing the returned Products, failing which Huilerie de Lapalisse reserves the right to refuse reimbursement for any returned order that has not reached it.
Under these conditions, L’Huilerie de Lapalisse undertakes to reimburse the Customer for the amount of the returned Products as well as the amount of the initial shipping costs (within the limit of the standard delivery costs), to the bank account debited during its order, within a maximum period of fourteen (14) days from receipt of said Products sold by L’Huilerie de Lapalisse concerned.
Reimbursement of this sum will be deferred until receipt of the returned Products.
If the right of withdrawal is exercised after the date of departure of the aforementioned Products from the warehouses of L’Huilerie de Lapalisse, the return costs will remain the responsibility of the Customer.